Andrew is an expert practitioner of Design Thinking. He has lead teams in the design of consumer products, award-winning healthcare delivery devices and new services, including a kidney transporter (now in the MOMA collection), Eli Lilly’s first insulin pen for the US market and a ground-breaking powered surgical tool for Smith & Nephew. He led IDEO’s Chicago office for seven years, and was named Partner in 2007. Andrew published Everyday Engineering: What Engineers See, a book that gives a glimpse of the world through the eyes of an engineer. Driven by his passion for sustainability and the environment, Andrew has led the design of several energy-related service design projects, including with Consumers Energy and DTE in Michigan. The work with Consumers Energy in Flint, MI, led to the redesign of the energy experience around low-income customers, resulting in more on-time payments and significantly lower energy consumption for program participants. Andrew led a large project with DTE to redesign and optimize their website for residential and small business customers to streamline online bill payments. His work has been recognized with several awards, including the IDEA Gold Award from the Industrial Design Society of America (IDSA), the IDSA Design of the Decade Silver Award, and Silver and Gold Medical Design Excellence Awards. He holds more than 20 patents. Andrew sits on the board of the Delta Institute in Chicago. Currently, Andrew is consulting with organizations in fields as diverse as the neuroscience of well-being and green infrastructure.
Prior to joining IDEO in 1992, Andrew spent five years as a design engineer for Design Concepts in Madison, WI, and prior to that, he worked with General Electric Company (GEC) in the UK. He holds a Bachelor’s degree in Mechanical Engineering from London’s Imperial College of Science, Technology and Medicine and a Master’s degree in Industrial Design Engineering from the Royal College of Art. Andrew is a licensed professional engineer, and he resides in Wisconsin with his family.
Andrew's three areas of expertise:
- Product Design and Manufacturability - Injection molded part design, mechanism and part design
- Human Centered Design - User insights, brainstorming, prototyping strategy, concept refinement and testing
- Strategic Planning